Quality, cost-effective restoration services that keep all stakeholders safe and informed.
Loss mitigation for lots and tenancies
Excel Group is a preferred emergency response provider for many of Sydney’s largest strata groups. Our team ensures strata managers are fully informed about all work being carried out, whether common areas or specific lots, with clear communication of responsibilities between occupants and the body corporate.
We have extensive experience liaising with insurers, loss adjusters, and property managers, ensuring all documentation is handled efficiently. Our management of administrative tasks and communication expedites claims, relieving strata managers from the stress and complexity of the restoration process.
Project Gallery
285 Condamine St, Manly Vale
Strata
Mould Remediation
Structural Drying
Cause of loss
Water ingress through an external wall resulted in significant moisture to penetrate the strata unit, leading to extensive water damage across multiple rooms. Prolonged exposure to moisture caused deterioration of wall linings, flooring, and fixtures, leading to mould contamination throughout the affected areas.
Solution
Excel Property Restoration swiftly managed extraction, drying, and mould remediation. Independent testing confirmed IICRC S520 compliance, restoring the property and minimizing disruption.
Gladswood Gardens, Double Bay
Remediation services
Cause of loss
A slow, undetected bathroom leak allowed moisture to seep into surrounding walls and floors, creating ideal conditions for mould growth. This mould spread to luxury finishes, causing discolouration and structural damage while posing potential health risks to occupants.
Solution
Our specialist mould remediation team expertly contained the affected area using specialised barriers to contain mould spores. Air Filtration Devices (AFDs) were installed to maintain clean air circulation while contaminated materials were removed, preserving the integrity of the luxury finishes wherever possible.
The Pacific, Bondi Beach
Water damage mitigation
Cause of loss
A water main was damaged during council works excavation causing tens of thousands of litres of water to flood the Pacific. Excel Group was contacted by the insurance broker, strata manager and building manager for emergency response and loss prevention.
Solution
Commencing late in the evening, Excel Group’s mitigation team provided rapid extraction and containment, preventing further property damage and flooding of the lift shaft. Following initial response, debris removal and decontamination works continued, allowing for regular use of the affected areas after only 5 days.
Tentworld, Punchbowl
Stormwater ingress
Mitigation work
Cause of loss
Following heavy storm activity in Sydney, stormwater caused significant damage to this commercial building. Swift mitigation was required to preserve water impacted flooring and contain damage.
Solution
Excel minimised the spread of damage, promptly assessing the extent of the flooding and extracting water from flooring and structural materials. We deployed advanced drying equipment to control moisture levels, isolating contaminated areas in targeted sanitisation efforts. This approach reduced inventory loss and ensured a safe environment.
Ironbark, Pymble
Water damage mitigation
Cause of loss
Water ingress from the carpark seeped into the apartment block, soaking the carpets in common areas and multiple tenanted units. The moisture penetrated the subfloor, while also wicking up walls. The widespread damp conditions created an urgent need for remediation to prevent further deterioration and mould growth.
Solution
Our mitigation team swiftly removed the saturated carpets and used industrial dehumidifiers and air movers to dry the subfloor and walls. Engineering protocols were followed for controlled demolition, minimising disruption while restoring the property to its pre-loss condition.
TAFE NSW
Mitigation work
Cause of loss
Consistent high levels of humidity caused mould development in several rooms. Without adequate dehumidification, cleanup and remediation, this would continue to damage assets and pose serious health risk to students and staff.
Solution
Following IICRC AMRT protocols, Excel remediated the mould contamination by identifying and containing affected areas, and using specialist equipment to treat surfaces and safely remove mould-contaminated materials. Advanced drying techniques were employed to reduce humidity levels, preventing recurrence and restoring spaces to safe conditions.
Bennelong Apartments, Sydney
Water damage mitigation
Cause of loss
A malfunctioning fire sprinkler caused extensive multilevel damage to these luxury apartments. Water spread through ceilings, walls and floors, seeping into multiple units and damaging high-end finishes, furniture and electronics. Excess water also saturated insulation and structural components, requiring immediate remediation to limit damage.
Solution
Within hours of the sprinkler malfunction, our remediation team arrived and deployed industrial-grade equipment to extract standing water. High-capacity dehumidifiers and air movers were strategically placed while teams removed compromised materials and applied antimicrobial treatments, preserving luxury finishes and ensuring a safe environment.
259 George St, Sydney
Report & Assessment
Cause of loss
Prolonged water ingress in this commercial office caused interior assets, such as carpets and wooden panels, to warp, stain and deteriorate. Constant moisture also encouraged mould growth, further compromising the flooring and indoor air quality.
Solution
Excel assessed the extent of the damage and provided clear guidance on replacement and remediation steps. After a thorough inspection, using moisture detection tools to identify hidden water ingress, we employed targeted protocols to arrest the spread of water and establish a pathway to reuse for the affected areas.
Australia Towers, Sydney Olympic Park
Water damage mitigation
Cause of loss
A burst pipe in this luxury apartment complex caused extensive multilevel water damage to ceilings, walls and floors, high-end finishes, furniture and personal belongings. Insulation and structural components were saturated, causing an urgent need for preventative remediation.
Solution
Within hours of notification, our mitigation team arrived and deployed industrial-grade water extraction equipment, preventing further absorption into the structure. Specialist dehumidification and drying equipment were strategically placed, halting the onset of mould growth and ensuring a swift handover to pre-loss conditions.
View Hotel, North Sydney
Water damage mitigation
Structural drying
Cause of loss
Activation of a guest room fire sprinkler system caused multiple levels of flooding over several hours. Guest rooms on each level were waterlogged, plus common areas, reception, gym, corporate offices, and sections of the restaurant and bar.
Solution
Rapid mitigation works commenced across 5 levels to remove all impacted floor coverings, followed by expedited structural drying of the concrete subfloor, restoring to a dry standard within 7 days. We performed a full structural assessment using thermal imagery to ensure skirting, walls, and ceilings held no residual moisture.
Jonah’s Restaurant & Boutique Hotel, Palm Beach
Water damage mitigation
Remediation works
Overview
Excel Group was allocated as a preferred mitigation specialist for this hotel following a severe water ingress event. Rapid restoration was required for several areas, including the restaurant, kitchen, terrace, and multiple guest rooms.
Results
Within a short window of time, Excel Group attended the site to scope out all required works. The property was promptly mitigated through consultation with the appointed loss adjuster and the insurer’s claims team, with further restoration activities taking place to enable a rapid return to regular, commercial operations.
What you can expect from our team
24/7, Sydney-wide emergency coverage
Fully licensed and certified team, IICRC & AMRT accredited
Reliable, fast responses
We liaise directly with the insurer, broker, or loss adjuster on claims.
Our services
Water
Water damage restoration & mitigation services
We act swiftly to assess water damage, contain it, and restore shared strata spaces—ensuring minimal disruption to owners and residents alike.
Water ingress containment
Roof to ground-level water extraction
Ceiling damage repair
Wall and carpet drying
Mould
Mould & biohazard remediation response
Our proactive remediation services target mould and biohazard issues, ensuring that shared areas and individual lots are safe, compliant, and accessible for all occupants.
Non-abrasive, non-toxic removal
Anti-microbial treatment
Spore count analysis
Clandestine drug laboratory remediation
How we work
Our process
Lodgement
The new work order or claim is promptly lodged with our emergency response team, ensuring all essential details are captured. This initiates an immediate action plan to allocate resources and coordinate response efforts.
1
Assessment
Our experienced project managers attend the site to evaluate the full extent of the loss and identify key areas requiring attention. A detailed scope of work is then prepared, providing a clear path for mitigation and restoration.
2
Mitigation
Our specialised mitigation team executes measures to contain damage, neutralise hazards, and prevent further deterioration. These actions are carried out swiftly to stabilise the situation and minimise disruptions.
3
Fulfilment
Crews return to perform all required activities, ensuring the preliminary mitigation transitions smoothly into comprehensive restoration. This phase focuses on repairing, restoring, and preparing the site for completion.
4
Completion
The project is thoroughly inspected, verified, and signed off to ensure all objectives are met. The site is then handed over to occupants or building trades, marking the successful conclusion of the project.