Facilities & Building Management

Facility restoration done right. Quick, efficient recovery to keep your built assets safe and protected–with minimal downtime.

Our streamlined process ensures a seamless experience for facility and building managers.

Our process, developed through extensive experience, effectively manages stakeholders by ensuring clear communication, rapid response, and a structured approach that minimises disruption to occupants and tenants. Each phase is designed to address concerns promptly, maintain safety, and provide transparency, fostering trust and confidence throughout the project.

With over 30 years of large loss expertise, Excel Group delivers quality and speed in every service.

Project Gallery

285 Condamine St, Manly Vale

Strata
Mould Remediation
Structural Drying

Cause of loss

Water ingress through an external wall resulted in significant moisture to penetrate the strata unit, leading to extensive water damage across multiple rooms. Prolonged exposure to moisture caused deterioration of wall linings, flooring, and fixtures, leading to mould contamination throughout the affected areas.

Solution

Excel Property Restoration swiftly managed extraction, drying, and mould remediation. Independent testing confirmed IICRC S520 compliance, restoring the property and minimizing disruption.

Gladswood Gardens, Double Bay

Remediation services

Cause of loss

A slow, undetected bathroom leak allowed moisture to seep into surrounding walls and floors, creating ideal conditions for mould growth. This mould spread to luxury finishes, causing discolouration and structural damage while posing potential health risks to occupants.

Solution

Our specialist mould remediation team expertly contained the affected area using specialised barriers to contain mould spores. Air Filtration Devices (AFDs) were installed to maintain clean air circulation while contaminated materials were removed, preserving the integrity of the luxury finishes wherever possible.

The Pacific, Bondi Beach

Water damage mitigation

Cause of loss

A water main was damaged during council works excavation causing tens of thousands of litres of water to flood the Pacific. Excel Group was contacted by the insurance broker, strata manager and building manager for emergency response and loss prevention.

Solution

Commencing late in the evening, Excel Group’s mitigation team provided rapid extraction and containment, preventing further property damage and flooding of the lift shaft. Following initial response, debris removal and decontamination works continued, allowing for regular use of the affected areas after only 5 days.

Tentworld, Punchbowl

Stormwater ingress
Mitigation work

Cause of loss

Following heavy storm activity in Sydney, stormwater caused significant damage to this commercial building. Swift mitigation was required to preserve water impacted flooring and contain damage.

Solution

Excel minimised the spread of damage, promptly assessing the extent of the flooding and extracting water from flooring and structural materials. We deployed advanced drying equipment to control moisture levels, isolating contaminated areas in targeted sanitisation efforts. This approach reduced inventory loss and ensured a safe environment.

Ironbark, Pymble

Water damage mitigation

Cause of loss

Water ingress from the carpark seeped into the apartment block, soaking the carpets in common areas and multiple tenanted units. The moisture penetrated the subfloor, while also wicking up walls. The widespread damp conditions created an urgent need for remediation to prevent further deterioration and mould growth.

Solution

Our mitigation team swiftly removed the saturated carpets and used industrial dehumidifiers and air movers to dry the subfloor and walls. Engineering protocols were followed for controlled demolition, minimising disruption while restoring the property to its pre-loss condition.

TAFE NSW

Mitigation work

Cause of loss

Consistent high levels of humidity caused mould development in several rooms. Without adequate dehumidification, cleanup and remediation, this would continue to damage assets and pose serious health risk to students and staff.

Solution

Following IICRC AMRT protocols, Excel remediated the mould contamination by identifying and containing affected areas, and using specialist equipment to treat surfaces and safely remove mould-contaminated materials. Advanced drying techniques were employed to reduce humidity levels, preventing recurrence and restoring spaces to safe conditions.

Bennelong Apartments, Sydney

Water damage mitigation

Cause of loss

A malfunctioning fire sprinkler caused extensive multilevel damage to these luxury apartments. Water spread through ceilings, walls and floors, seeping into multiple units and damaging high-end finishes, furniture and electronics. Excess water also saturated insulation and structural components, requiring immediate remediation to limit damage.

Solution

Within hours of the sprinkler malfunction, our remediation team arrived and deployed industrial-grade equipment to extract standing water. High-capacity dehumidifiers and air movers were strategically placed while teams removed compromised materials and applied antimicrobial treatments, preserving luxury finishes and ensuring a safe environment.

259 George St, Sydney

Report & Assessment

Cause of loss

Prolonged water ingress in this commercial office caused interior assets, such as carpets and wooden panels, to warp, stain and deteriorate. Constant moisture also encouraged mould growth, further compromising the flooring and indoor air quality.

Solution

Excel assessed the extent of the damage and provided clear guidance on replacement and remediation steps. After a thorough inspection, using moisture detection tools to identify hidden water ingress, we employed targeted protocols to arrest the spread of water and establish a pathway to reuse for the affected areas.

Australia Towers, Sydney Olympic Park

Water damage mitigation

Cause of loss

A burst pipe in this luxury apartment complex caused extensive multilevel water damage to ceilings, walls and floors, high-end finishes, furniture and personal belongings. Insulation and structural components were saturated, causing an urgent need for preventative remediation.

Solution

Within hours of notification, our mitigation team arrived and deployed industrial-grade water extraction equipment, preventing further absorption into the structure. Specialist dehumidification and drying equipment were strategically placed, halting the onset of mould growth and ensuring a swift handover to pre-loss conditions.

View Hotel, North Sydney

Water damage mitigation
Structural drying

Cause of loss

Activation of a guest room fire sprinkler system caused multiple levels of flooding over several hours. Guest rooms on each level were waterlogged, plus common areas, reception, gym, corporate offices, and sections of the restaurant and bar.

Solution

Rapid mitigation works commenced across 5 levels to remove all impacted floor coverings, followed by expedited structural drying of the concrete subfloor, restoring to a dry standard within 7 days. We performed a full structural assessment using thermal imagery to ensure skirting, walls, and ceilings held no residual moisture.

Jonah’s Restaurant & Boutique Hotel, Palm Beach

Water damage mitigation
Remediation works

Overview

Excel Group was allocated as a preferred mitigation specialist for this hotel following a severe water ingress event. Rapid restoration was required for several areas, including the restaurant, kitchen, terrace, and multiple guest rooms.

Results

Within a short window of time, Excel Group attended the site to scope out all required works. The property was promptly mitigated through consultation with the appointed loss adjuster and the insurer’s claims team, with further restoration activities taking place to enable a rapid return to regular, commercial operations.

Our services

Water

Water damage restoration & mitigation services

We act fast to assess water damage and coordinate with insurers, ensuring you get the coverage needed to recover swiftly.

Mould

Mould & biohazard remediation response

We develop proactive contents remediation plans to target mould and biohazard damage, keeping your building or facility safe, compliant, and operational.

How we work

Our process

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Lodgement
The new work order or claim is promptly lodged with our emergency response team, ensuring all essential details are captured. This initiates an immediate action plan to allocate resources and coordinate response efforts.
1
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Assessment
Our experienced project managers attend the site to evaluate the full extent of the loss and identify key areas requiring attention. A detailed scope of work is then prepared, providing a clear path for mitigation and restoration.
2
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Mitigation
Our specialised mitigation team executes measures to contain damage, neutralise hazards, and prevent further deterioration. These actions are carried out swiftly to stabilise the situation and minimise disruptions.
3
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Fulfilment
Crews return to perform all required activities, ensuring the preliminary mitigation transitions smoothly into comprehensive restoration. This phase focuses on repairing, restoring, and preparing the site for completion.
4
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Completion
The project is thoroughly inspected, verified, and signed off to ensure all objectives are met. The site is then handed over to occupants or building trades, marking the successful conclusion of the project.
5

Knowledge Centre

Resources & training

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Why choose us

FAQs

Can’t find the answer you’re looking for? Contact us.
Immediately contact a specialist and lodge a claim or work order, ensure the area is safe by addressing potential hazards, like electrical risks.
Our emergency response team can typically be on-site within hours to assess and stabilise the situation.
A project manager will inspect the site to determine the extent of the damage, identify hazards, and develop a detailed action plan.
Our team uses specialised equipment and techniques to extract water, control moisture, and contain the spread of damage.
We manage damage from a variety of sources, including burst pipes, flooding, leaks, and stormwater intrusions.
We prioritise safety and clear communication, coordinating schedules and activities to minimise downtime and inconvenience.
Yes, we provide a comprehensive service that includes mitigation, restoration, and final project handover.
The project is inspected, verified, and signed off with detailed reports provided to all stakeholders.
We liaise with property managers, strata managers, building managers, insurers, and occupants to ensure a smooth process.
We provide guidance on potential risks like mould growth and recommend preventive measures to protect your property.

Need urgent assistance?

Our team is available 24/7 for emergency response mitigation and property restoration services.