Insurance & Property Claims
Fast, tailored insurance solutions that help claimants recover quickly and insurers to move forward with confidence.

Containing the spread of damage is our priority
Our mitigation services handle water, fire, storm, and mould damage. From the initial lodgement of the claim, Excel Group is your trusted partner to commence rapid mitigation, deliver clear findings, and establish an economic pathway to restore the property back to pre-loss condition.
Project Gallery
285 Condamine St, Manly Vale
Strata
Mould Remediation
Structural Drying
Cause of loss
Water ingress through an external wall resulted in significant moisture to penetrate the strata unit, leading to extensive water damage across multiple rooms. Prolonged exposure to moisture caused deterioration of wall linings, flooring, and fixtures, leading to mould contamination throughout the affected areas.
Solution
Excel Property Restoration swiftly managed extraction, drying, and mould remediation. Independent testing confirmed IICRC S520 compliance, restoring the property and minimizing disruption.
Gladswood Gardens, Double Bay
Remediation services
Cause of loss
A slow, undetected bathroom leak allowed moisture to seep into surrounding walls and floors, creating ideal conditions for mould growth. This mould spread to luxury finishes, causing discolouration and structural damage while posing potential health risks to occupants.
Solution
Our specialist mould remediation team expertly contained the affected area using specialised barriers to contain mould spores. Air Filtration Devices (AFDs) were installed to maintain clean air circulation while contaminated materials were removed, preserving the integrity of the luxury finishes wherever possible.
The Pacific, Bondi Beach
Water damage mitigation
Cause of loss
A water main was damaged during council works excavation causing tens of thousands of litres of water to flood the Pacific. Excel Group was contacted by the insurance broker, strata manager and building manager for emergency response and loss prevention.
Solution
Commencing late in the evening, Excel Group’s mitigation team provided rapid extraction and containment, preventing further property damage and flooding of the lift shaft. Following initial response, debris removal and decontamination works continued, allowing for regular use of the affected areas after only 5 days.
Tentworld, Punchbowl
Stormwater ingress
Mitigation work
Cause of loss
Following heavy storm activity in Sydney, stormwater caused significant damage to this commercial building. Swift mitigation was required to preserve water impacted flooring and contain damage.
Solution
Excel minimised the spread of damage, promptly assessing the extent of the flooding and extracting water from flooring and structural materials. We deployed advanced drying equipment to control moisture levels, isolating contaminated areas in targeted sanitisation efforts. This approach reduced inventory loss and ensured a safe environment.
Ironbark, Pymble
Water damage mitigation
Cause of loss
Water ingress from the carpark seeped into the apartment block, soaking the carpets in common areas and multiple tenanted units. The moisture penetrated the subfloor, while also wicking up walls. The widespread damp conditions created an urgent need for remediation to prevent further deterioration and mould growth.
Solution
Our mitigation team swiftly removed the saturated carpets and used industrial dehumidifiers and air movers to dry the subfloor and walls. Engineering protocols were followed for controlled demolition, minimising disruption while restoring the property to its pre-loss condition.
TAFE NSW
Mitigation work
Cause of loss
Consistent high levels of humidity caused mould development in several rooms. Without adequate dehumidification, cleanup and remediation, this would continue to damage assets and pose serious health risk to students and staff.
Solution
Following IICRC AMRT protocols, Excel remediated the mould contamination by identifying and containing affected areas, and using specialist equipment to treat surfaces and safely remove mould-contaminated materials. Advanced drying techniques were employed to reduce humidity levels, preventing recurrence and restoring spaces to safe conditions.
Bennelong Apartments, Sydney
Water damage mitigation
Cause of loss
A malfunctioning fire sprinkler caused extensive multilevel damage to these luxury apartments. Water spread through ceilings, walls and floors, seeping into multiple units and damaging high-end finishes, furniture and electronics. Excess water also saturated insulation and structural components, requiring immediate remediation to limit damage.
Solution
Within hours of the sprinkler malfunction, our remediation team arrived and deployed industrial-grade equipment to extract standing water. High-capacity dehumidifiers and air movers were strategically placed while teams removed compromised materials and applied antimicrobial treatments, preserving luxury finishes and ensuring a safe environment.
259 George St, Sydney
Report & Assessment
Cause of loss
Prolonged water ingress in this commercial office caused interior assets, such as carpets and wooden panels, to warp, stain and deteriorate. Constant moisture also encouraged mould growth, further compromising the flooring and indoor air quality.
Solution
Excel assessed the extent of the damage and provided clear guidance on replacement and remediation steps. After a thorough inspection, using moisture detection tools to identify hidden water ingress, we employed targeted protocols to arrest the spread of water and establish a pathway to reuse for the affected areas.
Australia Towers, Sydney Olympic Park
Water damage mitigation
Cause of loss
A burst pipe in this luxury apartment complex caused extensive multilevel water damage to ceilings, walls and floors, high-end finishes, furniture and personal belongings. Insulation and structural components were saturated, causing an urgent need for preventative remediation.
Solution
Within hours of notification, our mitigation team arrived and deployed industrial-grade water extraction equipment, preventing further absorption into the structure. Specialist dehumidification and drying equipment were strategically placed, halting the onset of mould growth and ensuring a swift handover to pre-loss conditions.
View Hotel, North Sydney
Water damage mitigation
Structural drying
Cause of loss
Activation of a guest room fire sprinkler system caused multiple levels of flooding over several hours. Guest rooms on each level were waterlogged, plus common areas, reception, gym, corporate offices, and sections of the restaurant and bar.
Solution
Rapid mitigation works commenced across 5 levels to remove all impacted floor coverings, followed by expedited structural drying of the concrete subfloor, restoring to a dry standard within 7 days. We performed a full structural assessment using thermal imagery to ensure skirting, walls, and ceilings held no residual moisture.
Jonah’s Restaurant & Boutique Hotel, Palm Beach
Water damage mitigation
Remediation works
Overview
Excel Group was allocated as a preferred mitigation specialist for this hotel following a severe water ingress event. Rapid restoration was required for several areas, including the restaurant, kitchen, terrace, and multiple guest rooms.
Results
Within a short window of time, Excel Group attended the site to scope out all required works. The property was promptly mitigated through consultation with the appointed loss adjuster and the insurer’s claims team, with further restoration activities taking place to enable a rapid return to regular, commercial operations.
Our services
Water
Water damage restoration & mitigation services
We act fast to assess water damage and coordinate with insurers, ensuring you get the coverage needed to recover swiftly.
Fire
Fire & smoke damage restoration
Our team takes care of fire damage restoration, managing claims and cleanup to help you rebuild without hassle.
Storm
Storm & catastrophe response
We provide quick storm damage assessments and handle all claims, working to restore properties with minimal delays.
Mould
Mould & biohazard remediation response
We manage mould and biohazard claims efficiently, making sure your space is safe, clean, and covered.
How we work
Our process
Lodgement
The new work order or claim is promptly lodged with our emergency response team, ensuring all essential details are captured. This initiates an immediate action plan to allocate resources and coordinate response efforts.
1
Assessment
Our experienced project managers attend the site to evaluate the full extent of the loss and identify key areas requiring attention. A detailed scope of work is then prepared, providing a clear path for mitigation and restoration.
2
Mitigation
Our specialised mitigation team executes measures to contain damage, neutralise hazards, and prevent further deterioration. These actions are carried out swiftly to stabilise the situation and minimise disruptions.
3
Fulfilment
Crews return to perform all required activities, ensuring the preliminary mitigation transitions smoothly into comprehensive restoration. This phase focuses on repairing, restoring, and preparing the site for completion.
4
Completion
The project is thoroughly inspected, verified, and signed off to ensure all objectives are met. The site is then handed over to occupants or building trades, marking the successful conclusion of the project.
5
Knowledge Centre
Resources & training
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Why choose us
Trusted expertise
Our teams are fully licensed, IICRC & AMRT accredited, and have over 30 years’ experience delivering nothing short of the highest standards of service.
Local provider
Excel Group are locally owned and operated, offering 24/7 emergency coverage across Sydney, ready to deploy whenever you need us.
Panel preferred
We always deliver, earning us a position as a trusted, panel preferred supplier to some of Australia's largest insurers, brokers, and strata groups.
FAQs
Can’t find the answer you’re looking for? Contact us.
What should I do first if I discover water damage in my building?
Immediately contact a specialist and lodge a claim or work order, ensure the area is safe by addressing potential hazards, like electrical risks.
How quickly can a team respond to water damage in my building?
Our emergency response team can typically be on-site within hours to assess and stabilise the situation.
What does the assessment process involve?
A project manager will inspect the site to determine the extent of the damage, identify hazards, and develop a detailed action plan.
How do you prevent further damage during the mitigation process?
Our team uses specialised equipment and techniques to extract water, control moisture, and contain the spread of damage.
What types of water damage are covered in this process?
We manage damage from a variety of sources, including burst pipes, flooding, leaks, and stormwater intrusions.
How do you ensure minimal disruption to occupants and tenants?
We prioritise safety and clear communication, coordinating schedules and activities to minimise downtime and inconvenience.
Can you handle both mitigation and restoration?
Yes, we provide a comprehensive service that includes mitigation, restoration, and final project handover.
How do I know the job has been completed properly?
The project is inspected, verified, and signed off with detailed reports provided to all stakeholders.
Who do you coordinate with during the restoration process?
We liaise with property managers, strata managers, building managers, insurers, and occupants to ensure a smooth process.
What ongoing risks should I be aware of after water damage is addressed?
We provide guidance on potential risks like mould growth and recommend preventive measures to protect your property.
Need urgent assistance?
Our team is available 24/7 for emergency response mitigation and property restoration services.