Expert Insights & Industry News

In this article, we'll answer some fundamental questions regarding PRV. Especially, if it's worth pursuing.

We hear “resto” all the time in property claims—but what does it actually mean? This vague term can blur critical phases of work, creating cost blind spots. It’s time to bring clarity back into the process.

The most pivotal moment in a water damage claim? Lodgement. With the right questions and specialist matching from the start, insurers can prevent costly delays and damage escalation. Discover how smarter intake processes and rapid mitigation can turn reactive claims into proactive solutions.

Water damage claims are escalating, and traditional builder-led or post-claim auditing models often lead to costly delays and missed insights. This article highlights a smarter approach: real-time, structured data collection at the claim site. By equipping contractors to capture key information from day one, insurers can reduce damage, improve cost accuracy, and regain control of the claims process.

Delayed response to water damage can drastically increase claim costs. This article explores the “Coordination Triangle”—the lag between insurers, estimators, and tradespeople—and its impact on timely mitigation. By missing the early window for action, damage spreads, making repairs longer and costlier. Acting within the first 24 hours—“taking the tunnel”—can significantly reduce loss severity.

In the wake of property loss, insurers have a vital role to play in delivering timely and effective support by focusing on three core principles: safeguarding the asset, supporting the insured’s emotional wellbeing, and ensuring seamless collaboration among stakeholders.