Knowledge Centre
Explore our video library for quick insights and practical solutions. From best practices to expert tips, get the information you need-whenever you need it.
Post Remediation Verification (PRV) Part I
We explain what a post-remediation verification is, when it’s necessary, and how insurers can balance cost and risk through clear frameworks instead of blanket mandates.
The ‘Resto’ Trap
We unpack the core functions hidden behind the word “resto” and why separating them is critical.
Lodgement Process & Appointment
Explore the critical impact of how water damage claims are initially lodged. Learn about the importance of proper intake processes that can significantly improve claim outcomes.
What Claims Teams Really Need To Know
Let's explore the key information that claims teams really need to know when receiving first visit reports from their vendors.
The Information Problem
We explain how smart data collection at the source transforms water damage claims management. No more guesswork, no more creative reporting.
Safeguarding Claims
As the insurance industry faces a spike in claims following recent weather events, one of the more problematic scenarios arise when policyholders take matters into their own hands.
Why The Coordination Triangle Inhibits Loss Mitigation
Learn about the coordination triangle—how it creates friction in claims, impacts repair timelines and costs, and what alternatives can lead to better outcomes for all stakeholders.
How Claims Experience Underpins the Brand (Part 2)
We discuss the three key principles for effective property claims: skilled service partners, timely specialists, and streamlined processes.
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